Cancellation Policy

Requesting a bid or quote is always free and carries no obligation. Estimates remain proposals until you accept them in writing. You may decline or withdraw a request at any time before work is scheduled at no cost.

Once a project or service call is scheduled, we ask for at least 24 hours' notice if you need to reschedule or cancel, so we can adjust our crew and material planning. You can reach us by phone or email to make changes.

Some commercial projects and special-order equipment may require a deposit once a proposal is accepted. Deposits applied toward custom-ordered or non-returnable equipment may be non-refundable. Any deposit terms will be clearly stated in your accepted proposal.

Cancellations made with less than 24 hours' notice, or missed appointments, may be subject to a trip/scheduling fee to cover crew time and travel. We'll always communicate any such fee in advance.

We stand behind our work. If an installation issue arises from our workmanship, contact us and we'll make it right per the terms of your accepted proposal.

To schedule, reschedule, or cancel, email CAVGroup@carolinaavgroup.com or call 252-545-0011.